Customer Service + Shop Policies

[col1][/col1][col2]GENERAL ORDERING[accordion title=”Q: What kind of payments do you accept? “]A: We currently accept payment through paypal (A PayPal account is not required to buy an item, You can pay with credit card directly from this site).

Please post payment within 24 hours of making your purchase. If your payment is not received within 3 days of your purchase, I reserve the right to cancel the sale, and relist the item. [/accordion][accordion title=”Q: What is your return and exchange policy? “]A: We want you to enjoy your purchase from us so if you are unhappy with an item please email us with you concerns as soon as possible. Refunds or exchanges are not guaranteed but may be necessary in some cases. Refunds will only be issued for unused products still in its original packaging within 30 days of the purchase date. Custom orders are non-refundable. Shipping costs will not be refunded. [/accordion][accordion title=”Q: Can I request a custom design? “]A: No, we are not taking any custom orders, sorry about that![/accordion][accordion title=”Q: Are your products sewn or glued?”]A: All my products are machine and hand sewn and I do not use glue at all.[/accordion][accordion title=”Q: How accurate is the online colour representation? “]A: We try our very best to use photographs that accurately portray the colours of our products. However the colours you see on your screen may vary depending on your monitor’s settings. Please take this into consideration when viewing our products online.[/accordion][accordion title=”Q: Can I find your items in retail shops? “]A: No, at the moment our products can only be found here on our website. [/accordion][accordion title=”Q: Do you offer gift wrapping? “]A: Unfortunately, at the moment we do not offer gift wrapping.[/accordion][accordion title=”Q: Do you offer wholesale?”]A: No, we are not currently offering wholesale.[/accordion][/col2][col3]SHIPPING[accordion title=”Q: Where are you located?”]A: Greater Toronto Area, Canada[/accordion][accordion title=”Q: Do you ship worldwide?”]A: Yes, I ship worldwide![/accordion][accordion title=”Q: Do you ship to the billing address or shipping address?”]A: Please note that by default, I will ship to the address that is used as the billing address at checkout.[/accordion][accordion title=”Q: How do you ship orders?”]A: All orders are shipped via Canada Post. Shipping is calculated at checkout.[/accordion][accordion title=”Q: When will my order arrive? “]A: Orders require a 3-5 business day processing time before they are shipped out, unless otherwise noted in the item description. Packages shipped via Canada Post standard shipping take 7-12 business days to arrive. Custom orders require a longer processing time which will be noted before production. Please note, some packages may be delayed at Customs resulting in a longer shipping time.[/accordion][accordion title=”Q: How do I get a tracking number for my order?”]A: Every order is shipped via standard mail and does not include a tracking number. If you wish to have a tracking number and upgrade your shipping, please contact us before placing an order.[/accordion][accordion title=”Q: What if my package is lost?”]A: Delivery Confirmation is available at an additional cost. Unless you have purchased Delivery Confirmation, I will not consider responsibility for packages that are lost. I retain receipts of all packages shipped (recording the date and your postal code) as documentation that your package was shipped.[/accordion][accordion title=”Q: What about Customs fees?”]A: Customs fees vary from country to country. The buyer is responsible for paying any customs fees that are incurred when packages are delivered.[/accordion][accordion title=”Q: Do you offer local pickup?”]A: Yes, I offer local pickup for customers in the GTA, please contact me to make arrangements.[/accordion][/col3]

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